B2.1.1

B2.1.1   Administrationà Process Management à Standard operating procedures and records

Rating
A	Not Demonstrated	No documented standard operating procedures and very few records There are no standard operating procedures and very few records are maintained.
B	Developing	A few SOPs and records, process is not structured Attempts are made to create and follow SOPs for few of the administrative activities and to keep records, but the process is not organized. Need to have documented SOPs for all administrative activities, monitored compliance to SOPs, clear definition, delegation and monitoring of record keeping responsibilities, and proper maintenance of all relevant records.
C	Proficient	Defined and documented SOPs, monitored compliance, and maintenance of all the important records There is clear evidence of attempts made to define and document SOPs for all administrative activities, monitor compliance to SOPs, maintain all relevant records, and continuously monitor record keeping responsibilities, but improvements can be made in the process such as user friendliness and better accessibility of SOPs, trained staff for record keeping, more efficient system for record keeping, efforts for continuous improvement through periodic internal and external evaluation of the process orientation.
D	Accomplished	SOPs are made for all the important activities, acceptable level of compliance to SOPs,  more efficient record keeping system, efforts to evaluate the process orientation The school has systematic, user friendly, and documented standard operating procedures for all administrative activities, which are accessible to all the relevant stakeholders. There is proper compliance to the SOPs, and staff members are well trained and aware of the responsibility to maintain all the relevant records. Implementation of positive feedback through periodic internal and external evaluation of process orientation is clearly visible in school’s day to day activities.
E	Distinguished	Very high, exemplary/demonstrable process orientation, technology supported systems for record keeping The school’s administration shows high level of process orientation, systematic and comprehensive SOPs, compliance to SOPs, and use of technologically relevant systems for record keeping. Tracking the effectiveness of feedback in process orientation and bridging the gaps can be seen. Commendable efforts to influence the peer schools through showcasing the practices aimed at standardizing the operations and ensuring accountability.